Improving your Email Support

http://www.userscape.com/blog/index.php/site/10_steps_to_improving_your_email_customer_service/

No matter how an email conversation ends, I always try and be the last response. Even if it’s just a simple “no problem” or “let me know if you have any other trouble”. First, I like to make sure there’s resolution in the customers mind. If I’m the last one to respond then there’s no doubt that the request is completed to the customers satisfaction. Second, it shows that you’re willing to go the extra mile. There are very few companies I’ve ever dealt with where after I sent a “thanks for fixing it” type message they responded. Those that have tend to stand out from the crowd.