The blog of Rahoul Baruah from 3hv Ltd

What's going on?

My name is Rahoul Baruah (aka Baz) and I'm a software developer in Leeds (England).

This is a log of things I've discovered while writing software in Ruby on Rails. In other words, geek stuff.

However, I've decided to put this blog on ice - I would ask you to check out my business blog here (or subscribe here).

04 October, 2007

Improving your Email Support

http://www.userscape.com/blog/index.php/site/10_steps_to_improving_your_email_customer_service/


No matter how an email conversation ends, I always try and be the last response. Even if it’s just a simple “no problem” or “let me know if you have any other trouble”. First, I like to make sure there’s resolution in the customers mind. If I’m the last one to respond then there’s no doubt that the request is completed to the customers satisfaction. Second, it shows that you’re willing to go the extra mile. There are very few companies I’ve ever dealt with where after I sent a “thanks for fixing it” type message they responded. Those that have tend to stand out from the crowd.

No comments:

eXTReMe Tracker